Ultimate Garage Inc., doing business as My Tesla Miami (“My Tesla Miami,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information obtained through our website at https://www.myteslamiami.com/, appointment and quote-request forms, telephone calls, text messages, emails, newsletter subscriptions, online advertising and lead-generation platforms, social media, employment inquiries, business relationships and other online or offline interactions.

This Privacy Policy provides notice of our information practices. It does not independently create consent for any activity requiring separate authorization or affirmative consent under applicable law.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected directly by My Tesla Miami and information we may receive from service providers, advertising platforms, social-media platforms, lead-generation services, referral sources, business partners and other parties involved in providing vehicle-customization or related services.

It applies when you interact with us through:

• Our website
• Appointment, consultation and quote-request forms
• Telephone calls, text messages and email
• Newsletter and promotional email subscriptions
• Search engines and online advertisements
• Google Local Services Ads and similar platforms
• Google Business Profile
• Facebook, Instagram and other social-media platforms
• Online directories and lead-generation services
• Referral and business relationships
• Employment inquiries and applications
• Other advertising or communications platforms

This Privacy Policy does not control the independent privacy practices of websites, platforms or services that My Tesla Miami does not own or operate.

2. Information We Collect

The information we collect depends on how you interact with My Tesla Miami.

Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Telephone or mobile number
• Billing, mailing or service address
• Appointment and scheduling preferences
• Requested services
• Vehicle make, model, year, color and configuration
• Vehicle identification number or license-plate information when reasonably necessary
• Vehicle condition, damage or service-history information
• Desired colors, finishes, materials and customization preferences
• Photographs or videos of your vehicle
• Designs, logos, artwork or other files provided for custom work
• Estimate, invoice, payment and transaction information
• Warranty and customer-service information
• Information submitted through an appointment, contact or quote-request form
• Newsletter and promotional email preferences
• Messages, questions and correspondence
• Any other information you voluntarily provide

Please do not submit Social Security numbers, financial-account credentials, medical information or other highly sensitive information through a general website form unless My Tesla Miami specifically requests it through an authorized and appropriate method.

Payment-card information may be processed directly by a third-party payment provider and may not be stored by My Tesla Miami.

Form-Submission and Technical Information

When you visit our website or submit a form, our systems and service providers may automatically collect and retain:

• Internet Protocol address
• Date and time of access or submission
• Page or form used
• Referring website, search engine, advertisement or campaign
• Browser type and version
• Device type and identifiers
• Operating system
• General location derived from your Internet Protocol address
• Pages viewed and website interactions
• Links, buttons or telephone numbers selected
• Cookie and similar technology identifiers
• Advertising and campaign identifiers
• Diagnostic, performance, error and security information
• Information used to identify or prevent spam, fraud and misuse

An Internet Protocol address and related metadata may be stored with a website form submission. We may use this information for security, recordkeeping, website administration, fraud prevention, lead attribution and marketing-performance measurement.

Information From Advertising and Lead Platforms

When you respond to an advertisement, submit a lead form, request an appointment, send a message or call My Tesla Miami through a third-party platform, we may receive:

• Name and contact information
• Vehicle model and requested service
• Preferred method of contact
• Appointment or scheduling preferences
• Responses to lead-qualification questions
• Messages submitted through the platform
• Advertising campaign and lead-source information
• Call, message or booking information
• Other information you authorize the platform to provide

Third-party platforms may collect and process information under their own privacy policies before providing it to My Tesla Miami.

3. Employment and Applicant Information

If you inquire about employment or submit an application, résumé or related materials, we may collect:

• Name and contact information
• Address and other identifying information
• Employment history
• Education and training
• Professional qualifications
• Automotive, detailing, tinting, wrapping or installation experience
• Licenses and certifications
• References
• Information contained in your résumé, application or cover letter
• Information provided during interviews or other communications
• Driving qualifications where relevant to the position
• Other information reasonably necessary to evaluate your qualifications

We may use employment information for recruiting, applicant evaluation, interviews, hiring decisions, background screening where legally permitted, recordkeeping and compliance with applicable employment laws.

Additional notices, disclosures or authorizations may be provided during the hiring process. Please do not submit sensitive personal information through a general website contact form unless specifically requested through an appropriate application process.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, scripts, web beacons, local storage, device identifiers and similar technologies.

These technologies may be used to:

• Operate website features
• Remember preferences
• Maintain website security
• Prevent spam, fraud and malicious activity
• Understand how visitors use the website
• Measure website traffic and performance
• Identify errors or technical problems
• Determine how visitors reached the website
• Attribute calls, forms and appointments to marketing sources
• Measure advertising conversions
• Create or measure advertising audiences
• Provide or measure relevant advertising
• Limit repeated advertisements
• Improve website content and usability

Cookies and similar technologies may be placed by My Tesla Miami or by service providers acting on our behalf.

Most browsers allow users to block or delete cookies. Blocking certain technologies may affect website operation. Where applicable law requires consent or an opt-out mechanism, we will provide the legally required choices.

5. Analytics, SEO, Advertising and Lead-Generation Technologies

My Tesla Miami may use search-engine optimization, website analytics, paid-search advertising, social-media advertising, lead generation, remarketing, call tracking, conversion measurement and campaign-attribution services directly or through service providers.

Depending on the services and technologies currently enabled, these may include:

• Google Analytics
• Google Tag Manager
• Google Search Console
• Google Ads and paid-search advertising
• Google Ads conversion tracking
• Google Ads enhanced conversions
• Google Ads remarketing
• Google Local Services Ads
• Google Business Profile
• Meta Pixel
• Meta Conversions API
• Facebook and Instagram advertising
• Customer Match and Custom Audiences
• Call-tracking and dynamic-number-insertion services
• Search-engine optimization and reporting tools
• Online directories and lead-generation platforms
• Customer-relationship and lead-management systems
• Website analytics and session-measurement tools
• Other advertising, analytics and marketing platforms

These services may process:

• Internet Protocol addresses
• Cookie and device identifiers
• Website activity
• Advertisement and search interactions
• Referring sources
• Form submissions
• Appointment and conversion events
• Call and message metadata
• Campaign identifiers
• General geographic information
• Hashed contact information
• Other technical and lead-attribution information

We and our service providers may use this information to:

• Measure website and search performance
• Understand how visitors find and use the website
• Attribute inquiries and appointments to search results, advertisements and campaigns
• Determine whether campaigns generate calls, forms or bookings
• Improve website content and marketing campaigns
• Create, manage or exclude advertising audiences
• Provide or measure interest-based advertising
• Detect invalid traffic and fraudulent activity
• Produce aggregated performance reports

The inclusion of a platform or technology in this Privacy Policy does not necessarily mean it is active at all times. Services may be added, removed or changed as our website and marketing activities develop.

Certain providers may process information under both their agreements with us and their own privacy policies.

Audience Matching and Enhanced Conversions

Where used, My Tesla Miami or a service provider acting on our behalf may provide limited first-party information to an advertising platform for conversion measurement, campaign attribution, audience matching or advertising optimization.

This information may include a name, email address, telephone number or address. Before transmission, the information may be transformed into a hashed format intended to reduce direct identifiability during transmission.

Advertising platforms may compare this information with information associated with their users to measure conversions, manage audiences, improve attribution, exclude certain audiences or produce aggregated advertising reports.

6. Call Tracking, Calls and Messages

My Tesla Miami and its service providers may use call-tracking numbers or dynamic-number-insertion technology to determine which website pages, search results, advertisements or campaigns generated a telephone inquiry.

Call-tracking systems may collect:

• Caller telephone number
• Date and time of the call
• Call duration and status
• Advertising or referral source
• General caller location
• Call-routing information
• Disposition or outcome information
• Other call-related metadata

Google Local Services Ads and similar platforms may maintain records of calls, messages, quote requests, bookings and other lead interactions under their own terms and privacy practices.

Call Recording

My Tesla Miami will not record telephone calls without providing notice and obtaining consent where required by applicable law. If call recording is used, callers may receive an audible or other appropriate notice and may be asked to consent before recording begins.

This Privacy Policy does not independently constitute consent to call recording.

Business Communications

If you provide a telephone number or email address, we may use it to:

• Respond to your inquiry
• Discuss a requested service
• Provide or follow up on a consultation, estimate or quote
• Request vehicle or service information
• Schedule or confirm an appointment
• Coordinate vehicle drop-off, service and pickup
• Provide status, warranty and customer-service communications
• Deliver operational, safety, payment or service notices
• Communicate concerning an existing business relationship

Providing a telephone number authorizes My Tesla Miami to contact you regarding the inquiry, transaction or service request for which it was provided, subject to applicable law. It does not, by itself, enroll you in an unrelated recurring promotional text-message program.

If we offer recurring promotional text messages or automated promotional calls, we will obtain any separate consent required by applicable law.

Opting out of promotional communications will not prevent us from sending nonpromotional communications concerning an inquiry, estimate, appointment, active service, vehicle pickup, payment, warranty, legal notice or other ongoing business relationship.

We do not sell mobile telephone numbers or text-message consent information. We do not share mobile opt-in information with unaffiliated third parties for their independent marketing purposes.

7. Email Marketing and Special Offers

If you subscribe to receive special offers, discounts or other promotional emails, we may use your email address and related engagement information to:

• Send promotional offers and announcements
• Provide information about services
• Measure email delivery, opens and interactions
• Personalize or improve future communications
• Maintain suppression and unsubscribe records

You may unsubscribe from promotional email communications by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from promotional emails will not prevent us from sending transactional or service-related communications concerning an appointment, estimate, active service, payment, warranty or other existing business relationship.

8. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and appointment requests
• Evaluate requested vehicle services
• Prepare estimates, proposals and service orders
• Schedule consultations, drop-offs and pickups
• Provide vehicle wraps, paint-protection film, ceramic coatings, window tinting, detailing and related services
• Create designs, renderings and customization plans
• Order products and materials
• Communicate service status and completion information
• Process transactions and payments
• Provide warranty and customer support
• Maintain service, vehicle, transaction and business records
• Send promotional communications where permitted
• Operate, maintain and improve our website
• Measure website, SEO and advertising performance
• Attribute inquiries and appointments to marketing sources
• Improve website content and marketing campaigns
• Protect our website, personnel, customers, vehicles, property and operations
• Prevent spam, fraud, misuse and security incidents
• Detect and correct technical errors
• Evaluate employment applicants
• Establish, exercise or defend legal claims
• Enforce contracts, policies and other agreements
• Comply with contractual, regulatory and legal obligations
• Carry out a purpose disclosed when information is collected
• Carry out another purpose with your direction or consent

We may use aggregated or deidentified information for analytics, reporting, business planning and other lawful purposes.

9. How We Disclose Information

We may disclose personal information in the following circumstances.

Operational and Business Providers

We may disclose relevant information to:

• Product and material manufacturers
• Suppliers and distributors
• Designers, installers and service providers
• Collision-repair and automotive service partners
• Towing and vehicle-transportation providers
• Payment processors and financial institutions
• Insurers, accountants, auditors and attorneys
• Other parties reasonably necessary to evaluate, coordinate or complete requested work

Technology and Marketing Providers

We may disclose information to providers supporting:

• Website hosting, development and maintenance
• Form processing and data storage
• Search-engine optimization
• Analytics and reporting
• Paid-search and social-media advertising
• Conversion measurement and campaign attribution
• Call tracking
• Customer-relationship and lead-management systems
• Appointment scheduling
• Email and text communications
• Newsletter and email-marketing services
• Cybersecurity and spam prevention
• Document management and electronic signatures
• Payment processing
• Data backup and technical support

These providers may process information on our behalf to perform contracted services.

Advertising and Social-Media Platforms

We may disclose limited information to advertising and social-media platforms for conversion measurement, campaign attribution, audience matching, remarketing, campaign optimization, fraud prevention, advertising delivery and reporting.

Where required by applicable law, we will provide legally applicable choices concerning these activities.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to a subpoena, court order or governmental request
• Protect the rights, safety or property of My Tesla Miami or others
• Investigate fraud, unlawful activity or security incidents
• Enforce an agreement or policy
• Establish, exercise or defend a legal claim

Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets or other business transaction.

With Your Direction or Consent

We may disclose information when you direct or authorize us to do so.

10. Vehicle Photographs and Project Content

We may photograph or document vehicles and completed work for internal records, quality control, warranty administration and customer service.

Where authorized, photographs or videos of completed work may also be used in portfolios, websites, social-media accounts or marketing materials. We will obtain any authorization required by applicable law or agreement before using content in a manner that identifies a customer or discloses personal information.

If you have questions or concerns regarding the use of photographs of your vehicle, please contact us.

11. Sale, Sharing and Targeted Advertising

My Tesla Miami does not sell personal information for monetary payment in the conventional meaning of the term “sell.”

Some privacy laws define “sale,” “sharing” or “targeted advertising” broadly enough to include certain uses of advertising cookies, pixels, audience-matching technologies or cross-context behavioral advertising.

To the extent an applicable law applies to My Tesla Miami and treats a particular activity as a sale, sharing or targeted advertising, eligible individuals may request to opt out by using any privacy-choice method made available on our website or by contacting us.

We do not knowingly sell:

• Social Security numbers
• Financial-account credentials
• Employment-applicant information
• Mobile opt-in or text-message consent information
• Personal information belonging to children under 13

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purpose for which it was collected or another lawful business purpose.

Retention periods may depend on:

• The nature of the information
• The reason it was collected
• The duration of a customer or business relationship
• Service and warranty obligations
• Appointment and transaction records
• Contractual requirements
• Tax, accounting and insurance requirements
• Applicable statutes of limitation
• Regulatory and legal obligations
• Fraud-prevention and security needs
• Pending or reasonably anticipated disputes
• Litigation holds

When information is no longer reasonably necessary, we may delete, anonymize or securely dispose of it, subject to legal, archival and backup requirements.

13. Data Security and Security Incidents

We use reasonable administrative, technical and physical safeguards intended to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no website, form, email transmission, telephone system, database or electronic-storage method can be guaranteed to be completely secure. We cannot guarantee absolute security.

If a security incident affects personal information maintained by My Tesla Miami, we will investigate and provide notifications to affected individuals or governmental authorities when required by applicable law.

If you believe information provided to My Tesla Miami may have been compromised, please contact us promptly.

14. Privacy Rights and Choices

Depending on your place of residence, the nature of the information and whether an applicable privacy law applies to My Tesla Miami, you may have the right to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• A portable copy of certain information
• Withdrawal of consent where processing depends on consent
• Opt-out from certain targeted advertising
• Opt-out from certain sales or sharing
• Review of a decision concerning a privacy request

These rights are not absolute. We may retain or continue processing information when permitted or required to:

• Complete a transaction
• Provide a requested service
• Perform a contract
• Maintain service, warranty and business records
• Comply with applicable law
• Prevent fraud or protect security
• Establish, exercise or defend legal claims

To submit a request, contact us using the information at the end of this Privacy Policy and provide sufficient information for us to understand and evaluate the request.

We may take reasonable steps to verify your identity and authority. Where permitted by law, an authorized agent may submit a request on your behalf. We may request proof of authorization and contact you directly to verify the request.

We will not unlawfully discriminate against an individual for exercising an applicable privacy right.

Cookie and Advertising Choices

You may be able to control certain cookies and advertising technologies by:

• Adjusting your browser settings
• Deleting stored cookies
• Using any cookie-preference tool available on our website
• Adjusting advertising preferences through Google, Meta or other platforms
• Contacting My Tesla Miami to submit an applicable privacy request

Some browsers provide “Do Not Track” or other browser-based privacy signals. Because there is no universally accepted standard governing every Do Not Track signal, our website may not respond to all such signals. Where required by applicable law, we will process legally recognized opt-out preference signals as prescribed by that law.

15. Children’s Privacy

Our website and services are intended for vehicle owners and adults seeking automotive customization and protection services. They are not directed toward children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that such information was submitted without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child submitted personal information may contact us.

16. Third-Party Websites and Platforms

Our website may contain links to or integrations with maps, payment services, advertising platforms, social-media platforms, automotive partners and other third-party resources.

Third-party websites and platforms operate under their own privacy policies and terms. My Tesla Miami does not control and is not responsible for their independent privacy or security practices.

We encourage visitors to review the applicable third-party privacy policy before submitting information through an external website or platform.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, business operations, information practices, marketing technologies, service providers or legal and regulatory obligations.

We will revise the “Last Updated” date when changes are published. When required by law, we will provide additional notice or obtain consent before using previously collected information for a materially different purpose.

18. Contact Us

Questions, concerns and privacy requests may be directed to:

Ultimate Garage Inc.
d/b/a My Tesla Miami
5820 Commerce Lane
South Miami, Florida 33143

Telephone: 305-671-3171
Email: myteslamiami@gmail.com
Website: https://www.myteslamiami.com/

Please use “Privacy Request” as the subject line of an email concerning your personal information.

This properly identifies the legal company while allowing the policy to use the customer-facing My Tesla